This Privacy Policy governs the manner in which Nickie Holford Art collects, uses, maintains and discloses personal information collected from users (each, a “User”) of the nickieholford.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Nickie Holford Art.
Personal information is any information that can be used to identify a living person. It does not include anonymised data.
Please take time to read this carefully and if you have any questions please email us at [email protected].
You may opt out of receiving information from us at any time by contacting us at the aforementioned email address.
We follow the following regulations:
- Lawful, fair and transparent processing of data
- The purpose for which personal data is collected must be specified, explicit and legitimate, and the data must be processed in a manner that remains compatible with the initial purpose for which it is collected.
- Data is not excessive and remains adequate and relevant data to the purpose
- Accuracy of data is maintained
- Data is stored for no longer than necessary
- Appropriate measures are taken to ensure data is processed in a secure manner
By registering for our Newsletter, purchasing a product or submitting your personal data via this web site, you agree to the transfer, storing or processing of your data as set out below. We require these details in order to keep you updated and to fulfil our contract with you.
This policy will detail how we follow the regulations above.
Who we are
Our Contact Details
Name: Nickie Holford Art
Email: [email protected]
Personal identification information
In general you can visit our website without telling us who you are and without revealing any information about yourself.
However, there are areas of our website where we do gather data, including communication data as follows:
If you submit an enquiry via our website you will be asked to provide certain information, including your name and your e-mail address. If purchasing an artwork, you may also supply your address and contact number for delivery purposes.
(Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.)
We may use information that you provide:
- To register you with our website and to administer it.
- To deal with your enquiry, which may include contacting you directly and supplying quotations and further information about our services.
- For assessment and analysis, e.g. marketing, customer and product analysis, to enable me to review, develop and improve our services.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive Data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected].
In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
We collect information directly from you in a number of ways. One way is through our use of “cookies”. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
We use Google Analytics to track visitor data trends and general usage statistics. This can include data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising and to decide our marketing strategy.
We do not collect any personal information via these cookies other than your IP address.
This information is automatically deleted after 14 months following your last visit to our website. These are non-essential cookies.
The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.
You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive.
However, please be aware that if you do delete and block all cookies from our website, parts of the site may not work. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
How we use collected information
Nickie Holford Art may collect and use Users personal information for the following purposes:
- To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may have to share your personal data with the parties set out below, who all comply with the law and are dedicated to keeping your personal information safe and secure:
- Service providers who provide IT and system administration services, such as Microsoft and Go Daddy.
- Professional advisers including accountants, solicitors, auditors and insurers
- Government bodies that require us to report processing activities by law
- Payment processors, such as Square, Paypal and Woo Commerce
- Freelancers who may work for us on a contract basis
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Please refer to the respective privacy policies below for further information.
Making a purchase
If you ‘voluntarily’ purchase something from us, please note that we do not process and / or store any card, bank or credit card information.
All of our payments are processed through Square or PayPal who are fully GDPR compliant and secure.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
International transfers
We share some of your personal data within our group of companies, which can include web hosting, cloud storage, or other third party services. This can involve transferring your data outside the European Economic Area (EEA). For example our email provider is based in the USA.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
To ensure we are keeping your data safe and secure we ensure all processors outside of the EEA comply with the following:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Other ways we may collect your personal data
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU.
Changes to this privacy policy
Nickie Holford Art has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at [email protected].
You have the right to see personal data (as defined in current data protection legislation including GDPR) that we keep about you upon receipt of a written request.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and how we have handled your personal data, you may also make a formal complaint in writing and we will look in to your complaint and work with you to resolve the matter.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected].
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the ICO and file a complaint with them https://ico.org.uk/concerns/handling/.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Our privacy policy was updated on 15th February 2022.